Return & Exchange Policy

At Lucia Jewelry, we want you to love your pieces. Whether you shop with us in-store or online, we offer free exchanges, repairs, and replacements to ensure you’re happy with your purchase.

Please note:

• Items must be returned to us in person or shipped back to begin the exchange or repair process.
• If the exact item is unavailable, we’ll offer a comparable replacement or store credit.
• We do not offer refunds for in-store or website purchases, but store credit is always available.

 

As a small business, we take pride in the quality of our products and offer free repairs as a reflection of that commitment.

Purchases made through Facebook/Instagram Shops are eligible for a refund within 30 days, per their return policies.

Thank you for supporting our small business!