Return & Exchange Policy

At Lucia Jewelry, we strive to ensure your complete satisfaction with every purchase. If you encounter any issue with your piece, we offer the following exchange policy:

 

1. In-Person Purchases (Markets):

   - Customers may bring back the item to our market booth within 1 years of purchase for an exchange.

   - The exchange will be processed for a store credit, which can be used towards any future purchase at our market booth.

 

2. Online Purchases (Instagram and Facebook):

   - Customers who make purchases through Instagram or Facebook may request a refund within 30 days of delivery, as per Instagram and Facebook Guidelines. 

   - Refunds for online purchases will be issued to the original form of payment and the item must be sent back in order to fulfill the refund. 

Please note:

- Items must be returned to redeem a store credit.

- Proof of purchase is required for all exchanges and refunds.

For any inquiries or assistance regarding exchanges or refunds, please contact us at shopluciajewelry@gmail.com